Returns and Refunds

2 years of unlimited warranty for any product defect, worldwide.
Product defects must be noticed by an e-mail to info[at] with photod or videos that demonstrate it. Photos are also useful to identify the rights spare parts to send.
Once identified the defect, we’ll send the Spare Parts next business day, transport costs are in charge to us.
Mounting Skills, Missing parts on Arrival.
Lounge-tek products are provided in a easy Mounting Kit, to save space,transport costs and pollution. We have thousands of satisfied customers that demonstrate mounting operations are easy. We are not liable, for incompetence of custumers to mount our products.
If you notice missing parts on arrival (by E-mail, we’ll send the identified missing components next business day. Transport costs are in charge of us.
We have thousands of satisfied clients, but if you are not with them, you can return our product for any reason, Within 30 days from arrival.
All Returns must be authorized by E-mail, send your return request by e-mail to
Please return the product on the original packaging with a copy of the invoice.
Once received the good we’ll check for all components and its conditions.
We accept products returned in good conditions as the normal use, for extra UE sales we’ll apply a re-stock fee of 50 Euro (U.S. & Canada), 100 Euro (other Extra UE countries)
We’ll refund the product cost until 72 hours. Transport Costs of the delivery are not refunded.
Return Transport costs to our address in Italy or our service partner are in charge of customers.

Return Address for authorized returns only

Return address for UE Clients:

Lounge-tek c/o Femiplast
Viale del Lavoro 3A – 37055
Ronco All’ Adige (VR) Italy
Phone +39 348 7733928
E-mail info at lounge-tek(dot)com

Return address for US, Canada and UK Clients

Return address for U.S. & Canada Clients:
We have a Service provider to return goods from USA (Domestic address)
Lounge-tek US service address C/o Davide Gerke
2512 Alpine Fir Drive,
Harker Heights, TX 76548
Phone +39 348 7733928
E-mail us at lounge-tek(dot)com

Return address for UK Clients:
Aldesk co. 24a Commercial Road, Poole, Dorset, BH14 0JR

Anyway, please confirm shipping to permit to activate the workflow by E-mail

Lounge-tek srl
Str. P. Zanoni 11 37010 Cavaion Veronese (VR) ITA
VAT Number IT-03722430232
Warehouse-Logistic Unit:
Viale Del Lavoro 3A 37050 Tombazosana (VR)
Phone +393487733928
E-Mail (preferred contact)
Lounge-tek is a registered Mark of Lounge-tek srl N° 0001406395
Lounge-book is invented by Lounge-tek – Patent N° VR2007A000120
Patent Pending US 2011/0232540
European Patent Pending 20080833603
Lounge-wood is a Registered Design by OHIM 001714551-0001 – 001714551-0002