Warranty
We offer a 2-year unlimited warranty for any product defect worldwide.
To report a defect, please email us at info@lounge-tek.com, including photos or videos that clearly show the issue. These help us quickly identify the right spare parts to send. Once the defect is confirmed, we will ship the replacement parts the next business day at no cost to you.
Missing Parts or Assembly Issues
Lounge-tek products are shipped as easy-to-assemble kits to save space, reduce transportation costs, and minimize environmental impact. Thousands of satisfied customers have demonstrated that our products are easy to assemble. However, we cannot be held responsible for errors resulting from improper assembly.
If you find any parts missing upon delivery, please email us at info@lounge-tek.com. We will promptly send the missing components the next business day, free of charge.
Refund and Returns Policy
Our refund and returns policy is valid for 30 days from the date of purchase. After this period, we cannot offer a refund or exchange.
To qualify for a return:
- The product must be unused (only initially assembled) and in the same condition as when you received it.
- It must be returned in the original packaging.
- Return shipping costs are your responsibility and are non-refundable.
Upon receiving and inspecting your returned item, we will notify you by email regarding the approval or rejection of your refund. Approved refunds will be processed, and a credit will be issued to your original payment method within a few business days.
Return Addresses
For Europe:
Lounge-tek c/o Femiplast
Viale del Lavoro 3A – 37055
Ronco All’Adige (VR), Italy
Phone: +39 348.77.33.928
Email: info@lounge-tek.com
For the U.S.A.:
Lounge-tek US Service Address c/o Davide Gerke
2512 Alpine Fir Drive, Harker Heights, TX 76548
Email: us@lounge-tek.com
Before shipping your return, please confirm the address and process by emailing info@lounge-tek.com to activate the workflow.
Shipping Guidelines for Returns
- You are responsible for return shipping costs.
- For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.
- The time for exchanged products to reach you may vary based on your location.
If you have further questions, feel free to contact us. We are here to help!
Holistic Web
Privacy Notice
Last updated: 08/02/2026
1) Who we are (Data Controller)
This website is operated by Lounge-tek srl (“we”, “us”).
2) Our “Holistic Web” approach
We intentionally do not use advertising trackers (Google Ads, Meta Pixel, remarketing, profiling, or similar).
We collect and use only the data we need to:
- process orders and payments,
- ship products and handle returns/warranty,
- reply to questions and support requests,
- comply with legal and tax obligations.
3) What personal data we collect (and when)
We may collect the following data only when you provide it (e.g., during checkout or when contacting us):
- Identification & contact details: name, email, phone, billing/shipping address
- Order data: items purchased, order notes, shipping details
- Support data: messages you send us, warranty/assistance requests
Payment data: we do not store full card details on our servers. Payments are handled by payment providers (see Section 6).
In addition, like most websites, our hosting provider may process technical data (e.g., IP address, device/browser info, server logs) for security, fraud prevention, and service reliability.
4) Why we use your data (purposes) and legal bases
We process personal data for:
- Orders & delivery (contract performance)
- Customer support & warranty management (contract performance and/or legitimate interests)
- Accounting, invoicing, tax and legal compliance (legal obligation)
- Security and abuse prevention (legitimate interests)
We do not sell, rent, or trade customer lists.
5) How long we keep your data
- Order, invoice and accounting records: typically 10 years, as required for tax/accounting compliance in Italy.
- Warranty/support history: for as long as needed to manage warranty and product assistance, then deleted or anonymized where possible.
- Technical logs: retained for a limited time for security and troubleshooting.
6) Who processes your data (service providers)
Your data may be processed by trusted providers only to deliver the service:
- Hosting & infrastructure: SiteGround
- Payments: PayPal (including card payments where available)
- Customer messages, forms, CRM / tickets: HubSpot
- Accounting/tax support: DATEV and related consultants
- E-invoicing / tax authorities: Agenzia delle Entrate (for electronic invoices / fiscal compliance)
Some providers may process data outside the EEA. When that happens, we rely on GDPR-approved safeguards (e.g., adequacy decisions or Standard Contractual Clauses), as applicable.
7) Cookies and similar technologies
We use only strictly necessary cookies / storage to make the site work (for example: cart, checkout steps, security, and language preference). These essential cookies do not require consent, but must be described transparently.
We do not use cookies for:
- advertising, remarketing, or profiling,
- cross-site tracking,
- “marketing analytics” cookies that identify you.
If we ever introduce any non-essential cookies in the future, we will request consent before activating them.
8) Your rights
Depending on your location (and in the EU/EEA under GDPR), you can request:
- access to your data,
- correction, deletion, restriction,
- data portability,
- objection (in some cases),
- withdrawal of consent (only where processing is based on consent).
You can also lodge a complaint with your data protection authority, including the Garante per la protezione dei dati personali.
9) Contact
Email us at info@lounge-tek.com and we’ll respond as quickly as possible.
Lounge-tek srl
Via Cavalieri di Vittorio Veneto 26, 37055 Ronco All’Adige (VR) Italy
VAT Number IT-03722430232
Warehouse-Logistic Unit:
Viale Del Lavoro 3A 37050 Tombazosana (VR)
Phone +39 045 5867240
E-Mail (preferred contact) info@lounge-tek.com
Lounge-tek is a registered Mark of Lounge-tek srl N° 0001406395
Lounge-book is invented by Lounge-tek – Patent N° VR2007A000120
Patent Pending US 2011/0232540
European Patent Pending 20080833603
Lounge-wood is a Registered Design by OHIM 001714551-0001 – 001714551-0002
